We will do our best to fulfill your expectations, so please tell us if you are unhappy with the quality of our treatment and/or product.
We will put it right by correcting the problem, plus we will give you a full refund.
If you still unhappy, we will shout you to the same treatment at one of our competitors.
If you need to cancel or change your appointment, we require 24 hours notice or you may be
charged for your full service.
Waxing FAQs
Q: What is the difference between hot wax and strip wax?
A: Hot wax is spread thickly onto the skin and allowed to dry slightly before it is gently peeled away. This method is far less painful than most and pulls hair directly from the roots. The benefits include fewer in-grown hairs, less breakage and therefore longer re-growth periods. This wax also promotes skin hydration and is highly recommended for sensitive areas. Strip wax is recommended for thicker/less sensitive skin, like legs, arms, back, chest and shoulders. A thin layer of wax is applied to the skin and is then removed using a paper strip.
Q: How long should my hair be before waxing?
A: Our hot wax can grab hair as short as 2mm in length. Our strip wax can remove hair as short as 4mm. Everyone has a different growth cycle but we are generally able to wax areas that have been shaved three to four weeks earlier. However, with larger parts of the body like arms and legs, we suggest leaving at least 4 weeks before waxing. If hair is any longer than 2cm it can increase the discomfort of the wax and cause hair breakage so it is advisable to trim before your appointment.
Q: How often should I get waxed?
A: We recommend that clients come in for a wax every 4 and 6 weeks. This varies depending on the individuals hair growth cycle. To make the most of your waxing treatment it is important to maintain some sort of cycle. Hairs renew themselves in this time and having irregular waxing treatments means you have shorter hairs shooting through in between.
Q: Will it hurt?
A: Every person has different pain thresholds and experience waxing differently. Some people do find it becomes easier with regular waxing as the hairs become thinner, lighter and sparser. Our specialised waxes and expertly trained therapists make the waxing experience as pain free as possible.
Many things can influence the discomfort of a wax, including fatigue, menstrual cycle and medication. Your therapist will discuss with you at your appointment. A quick tip if you have a particularly low pain threshold, take a couple of Panadol or Nurofen tablets 30 minutes before your treatment.
We also stock Tend Skin which reduces skin sensitivity to make waxing a more comfortable experience. Apply Tend Skin for 2 - 3 days prior to your waxing appointment to clean, dry skin. Your therapist will be able to advise you if this product is suitable for you.
Q: I'm pregnant but I want a biki. What do you recommend?
A: Waxing during pregnancy is very popular and our therapists are trained to ensure all parts of the body are waxed comfortably and safely. The Brazilian and extended bikini waxes are very popular treatments up to one week before the due date and cause no problems or issues related to your pregnancy, you may however experience a slight degree more pain than usual.
Q: What is the etiquette for the various types of waxing on offer?
A:
Basic bikini: you will be given the option to wear our paper knickers or your own knickers.
Brazilian: is a 'no underwear' affair, however the utmost discretion is used and you will be covered with a towel.
NB: if you choose to wear your own knickers, we cannot assume responsibility for any oil or wax spilling onto the fabric.
Q: Will a Brazilian be uncomfortable afterwards?
A: Our treatments should leave you with minimal discomfort because we use a very high quality wax and have highly skilled therapists. When the treatment is finished, the therapist will ensure no wax or residue has been left on the skin. Since we use hot wax, skin will not be sticky (which can happen with strip wax). We highly recommend the use of Tend Skin solution for aftercare of all waxing treatments.
Click here to view our Tend Skin informational brochure for more information about this product.