We will do our best to fulfill your expectations, so please tell us if you are unhappy with the quality of our treatment and/or product.
We will put it right by correcting the problem, plus we will give you a full refund.
If you still unhappy, we will shout you to the same treatment at one of our competitors.
If you need to cancel or change your appointment, we require 24 hours notice or you may be
charged for your full service.
Other FAQs
Eyelash Extensions:
Q. What are Eyelash Extensions?
A. They are synthetic fibres that are glued to your real eyelashes to give you natural-looking, beautifully long lashes.
Q. Do they look real?
A. Yes they do - there's various lengths of lash extensions you can choose from too. So whether you'd like more natural-looking or a more full-on look, we can tailor them to you! We love them and you will too.
Q. How long do they last?
A. Up to 4 weeks - the extensions eventually fall out with your natural lash. Every 4 weeks, our eyelashes renew themselves, so when this happens, your extensions will come out then. They're fabulous for a special event, or if you just want to have long, lucious lashes!
Q. What should I do before I get them done?
A. Firstly, don't wear mascara for 24 hours before getting the extensions as this can compromise the strength of the glue. Secondly, having and eyelash tint the day before the extensions will enhance the impact of your extensions even more!
Q. You offer a 'half set' and 'full set' - what is the difference?
A. A half set is like 'outward flares' of lashes beginning from the outside of your top eyelid to about half-way in. A full set covers the entire top eyelids.